Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@modernova.co
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@modernova.co

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@modernova.co

🔄 ModernRoo Return & Refund Policy

Last updated: June 2025

⏳ Return Window

You have 30 days from the date you receive your order to request a return for a full refund. If your order is shipped to the European Union, you also have a 14-day EU cooling-off period, per EU consumer law.

📦 Condition of Returns

To qualify for a refund, items must be:

  • Unused, unworn, and in their original packaging, including all tags, manuals, and accessories.

  • Returned with your receipt or proof of purchase.

🆕 How to Start a Return

  1. Email us at info@modernova.co with your order number and reason for return.

  2. We will email you a prepaid return shipping label and detailed instructions-please do not return items without approval.

🚚 Return Shipping Costs

  • We cover the cost of the return shipping label for approved returns.

  • For items not approved or returned without prior authorization, the refund will be declined.

🛠 Damaged or Incorrect Items

  • Inspect your order upon arrival.

  • For damaged, defective, or incorrect items, email info@modernova.co within 7 days of delivery with photos and order details.

  • We will offer a replacement or full refund, as applicable.

❌ Non‑Returnable Items

The following items cannot be returned:

  • Perishable goods (food, plants, flowers)

  • Customized or personalized items

  • Hazardous materials, flammable liquids/gases

  • Sale items and gift cards (unless defective)

🔁 Exchanges

We do not automatically exchange items. To exchange:

  • Return the original item as per this policy

  • Place a new order for the replacement item

💰 Refunds

  • Once we receive and inspect your return, we’ll notify you whether your refund is approved.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • If it’s been more than 15 business days since your return was approved and you haven’t received a refund, please contact info@modernova.co

🧭 Transparency & Trust

  • Returns are free for approved cases- no hidden fees.

  • This policy is clearly linked in your email receipts and the footer of every page for easy access.

  • By honoring our return commitments, we ensure trust and reduce potential confusion or invalid claims.